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Customer Support & Relationship Manager
As a Customer Support & Relationship Manager at Thermaco, you're part of a small, autonomous team making big things happen. That means providing excellent product technical support and cultivate durable business relationships with key audiences and being responsible for driving superior customer satisfaction and sales opportunities through phone calls, emails, webinars, and other forms of communication. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco is the place for you.
A Day in the Life of a Customer Support Representative:​
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Guiding customers to understand our products and choose the best for their needs
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Troubleshooting with customers over the phone, email, and social media
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Proactively building strategic business partnerships for growth
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Replying to customer emails, quoting, managing inquiries, and other logistical work
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Are you:
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Humble- More interested in the success of the team than your individual ego
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Hungry- Always looking for more; self-motivated to work hard
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People Smart- Having common sense about people and understanding how your words and actions impact others
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Comfortable working alone for long stretches of time but also happy working as part of team
Do you have:
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Great communication and people skills
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Strong critical thinking and problem-solving skills
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Ability to juggle many projects and prioritize greatest opportunities
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A willingness to try new things, fail and try again
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A genuine desire to help others
Marketing Manager
As a Marketing Manager at Thermaco, you're part of a small, autonomous team making big things happen. That means leading marketing strategy and execution for one of the Thermaco brands. These marketing efforts will impact customers and communities by increasing product knowledge and strengthening their connection to the brand. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco is the place for you.
A Day in the Life of a Marketing Manager:​
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Design and lead the launch plans for new products.
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Develop creative and media campaigns. Coordinate outside agencies and freelancers to execute them.
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Translate product technical details into benefits for the user. Follow and analyze market trends to position products.
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Produce relevant content for audiences and implement in various digital and traditional media forms.
Are you:
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Humble- More interested in the success of the team than your individual ego
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Hungry- Always looking for more; self-motivated to work hard
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People Smart- Having common sense about people and understanding how your words and actions impact others
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Comfortable working alone for long stretches of time but also comfortable in social settings like trade shows
Do you have:
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Strong critical thinking and problem-solving skills
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Ability to juggle many projects and prioritize opportunities
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Strong communication talents, both written and verbal
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A willingness to try new things, fail and try again
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A genuine desire to help others
Customer Support Representative
As a Customer Support Representative at Thermaco, you're part of a small, autonomous team making big things happen. That means providing an outstanding experience for our customers, before, during, and after purchase. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco is the place for you.
A Day in the Life of a Customer Support Representative:​
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Guiding customers to understand our products and choose the best for their needs
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Troubleshooting with customers over the phone, email, and social media
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Creating digital resources to streamline future support
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Developing trust and rapport with resellers and repeat customers
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Are you:
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Humble- More interested in the success of the team than your individual ego
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Hungry- Always looking for more; self-motivated to work hard
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People Smart- Having common sense about people and understanding how your words and actions impact others
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Comfortable working alone for long stretches of time but also happy working as part of team
Do you have:
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Strong critical thinking and problem-solving skills
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Ability to juggle many projects and prioritize opportunities
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Strong communication talents, both written and verbal
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A willingness to try new things, fail and try again
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A genuine desire to help others
Marketing Associate
As a Marketing Associate at Thermaco, you're part of a small, autonomous team making big things happen. That means helping to execute marketing strategies for both Big Dipper & Trapzilla brands. These marketing efforts will impact customers and communities by increasing product knowledge with these audiences and strengthening their connection to the brands. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco is the place for you. This is an entry-level position that provides opportunities for continued education and growth.
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A Day in the Life of a Marketing Associate:​
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Execute the marketing launch plans for new products.
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Produce relevant content for audiences and implement in various digital and traditional media forms.
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Gather feedback from audiences via surveys and interviews to determine brand and product perceptions and to identify opportunities.
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Build and nurture relationships and partner with key industry players, agencies and vendors.
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Are you:
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Humble- More interested in the success of the team than your individual ego
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Hungry- Always looking for more; self-motivated to work hard
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People Smart- Having common sense about people and understanding how your words and actions impact others
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Comfortable working alone for long stretches of time but also comfortable in social settings like trade shows
Do you have:
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Strong critical thinking and problem-solving skills
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Ability to juggle many projects and prioritize opportunities
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Strong communication talents, both written and verbal
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A willingness to try new things, fail and try again
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A genuine desire to help others
Business Development Specialist
As a Business Development Specialist at Thermaco, you're part of a small, autonomous team making big things happen. That means spending your day identifying and building strategic relationships within a region, adding value through education, and laying the groundwork for future business growth. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco might just be the place for you.
A Day in the Life of a Business Development Specialist:​
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Find and build strategic relationships within target markets
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Communicate through email, outbound phone calls (cold calling), webinar, or travel for in-person training
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Seek answers to customer questions and communicate back to the customer
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Research and understand local government codes within a market
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Collaborate with other departments as needed
Are you:
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Humble- More interested in the success of the team than your individual ego
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Hungry- Always looking for more; self-motivated to work hard
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People Smart- Having common sense about people and understanding how your words and actions impact others
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Comfortable working alone for long stretches of time but also comfortable in social settings like trade shows
Do you have:
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Strong critical thinking and problem-solving skills
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Ability to juggle many projects and prioritize opportunities
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Strong communication talents, both written and verbal
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A willingness to try new things, fail and try again
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A genuine desire to help others
We are looking for an amazing, customer focused marketer to assist with the marketing funnel for our company. This means being part of a team that develops marketing strategies and initiatives and sees them through to completion. You will work on a cross-functional team to transform the way people think about grease interceptors. Not sure what a grease interceptor is? That’s okay, we will teach you everything you need to know. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Thermaco might just be the place for you.
Marketing at Thermaco means wearing many different hats. Some of these hats include:
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Creating sales literature, web content, technical educational documents and videos, and educational presentations
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Identifying new market opportunities and recommending which areas to focus on
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Provide support to customer service and sales personnel as needed
Who you are:
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Self-directed
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An excellent planner that excels in prioritizing and problem solving skills
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A great collaborator as a team member and leader, with both internal and external parties
Product Design Engineer
As an engineer at Thermaco, you’re part of a small, autonomous team making big things happen. That means spending your day designing and implementing new products, testing and improving existing ideas, and failing fast to find the best path to success. You set the vision and move quickly to solve problems for the customer.
A Day in the Life of a Thermaco Product Design Engineer:
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Create product designs using 3D CAD modeling
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Work with various suppliers and certifying agencies to ensure design, quality, and standards are met
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Evaluate materials and parts for use in new designs
Do you have:
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A strong work ethic, comfortable working alone or in a team environment
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Ability to solve practical problems with numerous variables/constraints
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Mechanical engineering or engineering related field background
Bonus:
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Working knowledge of plastic molding and sheet metal fabrication
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Experience with Autodesk
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